Privacy Policy

1. Introduction

Welcome to Pawinsight ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Services"). Please read this policy carefully. If you disagree with its terms, please discontinue use of our Services.

2. Information We Collect

• • Account Information: When you register, we collect your name, email address, and password.
• • Pet Information: Information you provide about your pets, including name, species, breed, age, weight, and health history.
• • Usage Data: Information about how you use our app, including AI chat conversations, health scan results, and features accessed.
• • Device Information: Device type, operating system, unique device identifiers, and mobile network information.
• • Location Data: With your permission, approximate location to recommend nearby veterinary clinics.
• • Photos & Images: Images you upload for AI health scanning or breed identification purposes.
• • Communications: Records of your correspondence with us if you contact support.

3. How We Use Your Information

• • To provide, operate, and maintain our Services
• • To process and respond to your AI health consultations
• • To analyze uploaded photos for health scanning and breed identification
• • To send push notifications for pet calendar reminders
• • To recommend nearby veterinary clinics based on your location
• • To improve, personalize, and expand our Services
• • To communicate with you, including customer support
• • To detect, prevent, and address technical issues and security threats
• • To comply with legal obligations

4. AI Features and Data Processing

Our AI features process your pet's information to provide health insights. AI Chat conversations are linked to specific pet profiles and stored to improve response quality. Photos submitted for health scanning or breed identification are processed by our AI models and may be retained to improve our services. We do not use your pet's health data to make automated decisions that have legal or similarly significant effects on you.

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• • Service Providers: Third-party vendors who assist in operating our Services (cloud hosting, analytics, AI processing), bound by confidentiality agreements.
• • Legal Requirements: When required by law, court order, or governmental authority.
• • Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice provided to users.
• • With Your Consent: Any other purpose with your explicit consent.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our Services. You may request deletion of your account and associated data at any time by contacting us at support@pawinsight.cc. We will respond to deletion requests within 30 days.

7. Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These include encryption in transit (HTTPS/TLS), encrypted storage of sensitive data, JWT-based authentication, and regular security assessments. However, no method of transmission over the internet is 100% secure.

8. Children's Privacy

Our Services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us personal information, please contact us and we will promptly delete such information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including servers located in various regions worldwide. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

10. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• • Access: Request a copy of the personal data we hold about you.
• • Correction: Request correction of inaccurate or incomplete data.
• • Deletion: Request deletion of your personal data.
• • Portability: Request transfer of your data in a machine-readable format.
• • Objection: Object to certain types of processing.
• • Withdrawal of Consent: Withdraw consent at any time where processing is based on consent.

To exercise these rights, contact us at support@pawinsight.cc.

11. Push Notifications

We may send push notifications for pet calendar reminders (vaccines, appointments, deworming). You can disable push notifications at any time through your device settings. Disabling notifications does not affect your ability to use other features of our Services.

12. Third-Party Services

Our Services may contain links to or integrations with third-party services (e.g., Google Maps for clinic navigation). These third parties have their own privacy policies, and we are not responsible for their practices. We encourage you to review the privacy policies of any third-party services you access.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. Continued use of our Services after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: